Contact us

The Human Tissue Authority (HTA) regulates organisations that collect or receive bodies or other human materials. 

The HTA provides general information on body donation but if  you wish to donate to one of these organisations then please contact them directly.

The body donation section of our website has more information and contact information for medical schools. 

If you have a concern about an establishment we license, please contact us via the contact form below supplying us with a name and a contact email or phone number.

We will also need the establishment’s name, your concern, and any supporting documentation.

You don't have to tell us who you are when you report a concern but if you don't it may make it more difficult for us to take forward the investigation. 

If an investigation does take place, the HTA may be required to disclose your name, even if you asked for it to be withheld, however we will do our best avoid that. 

When a concern is raised by an employee of an organisation (or ‘whistleblower’) about practices taking place, we will give them appropriate support and advice and their interests will be protected as far as possible. 

Our investigation

The HTA will establish whether there has been a breach of our standards and take action where necessary. We will first assess any concerns we receive about organisations to determine whether the matter is within the HTA’s remit 

It may be that a concern raised with us does not fall within our remit. If this is the case, we will inform the person who raised the concern, and offer advice about other organisations that may be able to take the matter forward, for example: 

1. Health watchdogs and authorities: these organisations oversee health and social care in England. 
2. Health professional regulators: these organisations set the standards of behaviour, education and ethics that health professionals must meet. 
3. Advertising Standards Authority: regulates advertising across all media. 
4. Citizens Advice Bureau: offers advice about consumer rights, including how to contact Trading Standards. 

If the matter is within our remit, we will assess the risk that it poses and investigate. 

The time taken to conduct an investigation may vary depending on the urgency and complexity of the concern raised. However, we will acknowledge receipt within three working days and aim to respond to your concern within 20 working days. Where this is not possible, we will let you know when a response will be due. 

How we handle allegations

You can down load out allegation policy document for more information.

If you have a concern about the way that the HTA or a member of our staff has exercised or failed to exercise our functions, you can complain to the HTA by contacting us via the contact form below. 

You will need to supply us with a name and a contact email or phone number. We will also need details of your complaint, and any supporting documentation. 

Once we receive a complaint, our Complaints Officer will arrange for an investigation to take place. 

The time taken to conduct an investigation may vary depending on the urgency and complexity of the complaint. However, we will acknowledge receipt of all complaints within three 3 working days and respond to complaints within 20 working days. If we cannot respond within this timeframe, we will inform you and tell you when a response will be due. 

If you are dissatisfied with our final response, you can requests a review, which will be completed within 20 working days 

Further information about how we handle complaints about the HTA can be found in the HTA’s complaints policy and Standard Operating Procedure. 

• Reporting a Serious Adverse Event or Reaction(SAEARs)
• Reporting a HTA Reportable Incident (HTARI)

It is mandatory for relevant clinicians in England, Wales and Northern Ireland to report:  

• a reasonable suspicion that an organ donation and transplantation related offence may have been committed under the Human Tissue Act or Modern Slavery legislation, and  

• a patient who has received an organ transplant outside the UK. 

Further information on how to report is on our professional guidance for travelling for organ transplantation page.

For general enquiries please use the contact us form, alternatively we can be reached at:

• 020 7269 1900 (Monday to Friday, 9am to 5pm) 
• Enquiries@hta.gov.uk

Our office is located at 2 Redman Place, London E20 1JQ 

If you are a journalist making a media enquiry or looking for a speaker/interview from the HTA, our communications team can be reached at:

• 020 7269 1912 (Mon - Fri, 9 - 5)
• On email at media@hta.gov.uk

To contact Lynne Berry CBE, the HTA Chair, or Dr Colin Sullivan, the Chief Executive, please e-mail Enquiries@hta.gov.uk